PBX Phone System

Organizations of all sizes can benefit from using a PBX phone system. It saves money on phone bills and makes it easier to control how the phones are used. The latest models can even handle calls made through a computer network, such as the internet. If a dedicated model is out of the question because of your budget, you can turn an old computer into a PBX phone system by using one of the many free software packages available. There are many features to consider when choosing a model, so it helps to know about how they work and what they are capable of doing.

The acronym PBX stands for Private Branch Exchange. A PBX phone system is a switch that sits between the phones inside an organization and the phone lines to the outside world. It has long been used by business and government to control phone usage and save money on phone bills. It was initially designed so that many phones could share a few lines, but the modern systems do much more than that. They records statistic that can be used to lower phone costs even further, by identifying who is making calls and how much those calls cost.

There are plenty of good reasons for an organization to use a PBX phone system. First and foremost, it costs a lot of money to have extra phone lines installed, and there is a recurring leasing fee for each line on top of that. There is simply no need for every phone in the organization to have its own line to the outside world. On average, only a tenth of the phones in the organization are used at any time. With a PBX phone system, everyone can have their own phone without needing a separate line. It also allows the organization to have one phone number for all its incoming calls.

One of the first things that an employee gets when they join an organization is their extension number. This is not a regular phone number but a special one used to call other employees. It is made up of three or four digits and only works on phones connected to the PBX phone system. To call someone on the outside, you first dial a certain number that makes the PBX phone system open a free line, provided that one is available. To call someone inside the organization, you dial its phone number then give the extension number to the operator so they can transfer you.

The most important features of a PBX phone system are the number of phone lines and extensions it supports. The basic models cost a few hundred dollars but only support a small number of extensions. The advanced models cost a fortune but support thousands of extensions. Call forwarding and voice mail are very useful features. Automatic attendant allows incoming calls to be answered without an operator. Callers are then given instructions on how to call someone with an extension number. Many of the latest models can handle cordless phones and internet protocol (IP) phones, and some can even route incoming internet calls. Automatic call distribution is useful for call centers that get a large number of incoming calls.

The PBX phone system is an essential tool for an organization, but the growing use of mobile phones and the internet makes its future uncertain. Mobile phones have become the preferred means of communication for practically everyone in business and government. They are frequently away from their office so it makes sense for them to use a mobile as their primary phone. Even when they are in the office, calls are often made on the mobile rather than on the office phone. The low cost of internet phone services has even allowed some organizations to move away from using landlines. The PBX phone system may be destined for the scrapheap but it will still be around for a long time to come.

This PBX Phone System Review is Written/Updated on Dec 28th, 2010 and filed under Consumer Electronics. Both comments and pings are currently closed.

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